THESE REMAKE TERMS ARE EFFECTIVE FROM JAN 13, 2026 AND MAY BE SUBJECT TO UPDATES OR CHANGES. PLEASE REVIEW OUR WEBSITE FOR THE MOST CURRENT INFORMATION.

IMPORTANT: Please read these Custom Product Remake Program terms (“Remake Terms”) carefully as they affect your legal rights. Unless prohibited by applicable law, these Remake Terms require you to arbitrate disputes with us in accordance with Article XIII (Dispute Resolution), in the Terms and Conditions. By ordering Custom Product(s), you waive any rights to initiate or participate in class action lawsuits or representative actions regarding claims related to these Remake Terms or Custom Products. This Program grants specific legal rights, and you may have other rights that vary by State. 

Customized Products are Non-Returnable and Non-Refundable.

All products that RiteScreen customizes (“Custom Products”) are crafted to your specifications in order to address your unique order and design needs. As such, RiteScreen cannot accept returns or provide refunds for Custom Products.

Custom Remake Program

Within five (5) days after delivery to you of any shipment of the Customer Products, you shall inspect the Customer Products for defects or issues at your own cost and expense. If you determine, within such five (5) day period that the Customer Product has a defect or otherwise does not meet your expectation (including, for example, due to a mistake in the original order), you shall give written notice to RiteScreen specifying the issue or non-conformance. Notice shall be provided to RiteScreen via one of the below methods:

• E-mail to hello@ritescreen.com
• Mail to RiteScreen 4314 Route 209 Elizabethville, PA 17023

• Contact the Technical Support Center at RiteScreen, Monday through Friday from 9:00am to 5:00pm ET at 888-411-1898. 

Please note, your failure to provide RiteScreen notice of any defect or issue within such five (5) day period shall constitute you irrevocable acceptance of the Custom Products.

Once RiteScreen receives the written notice, RiteScreen will determine in its sole discretion, whether the defect or issue arose due to RiteScreen’s failure to provide you the Custom Products in accordance with the original order, or the defect or issue arose due to other reasons, including, for example, where your original order and specifications were incorrect. 

Defect Caused by RiteScreen

If RiteScreen determines, in its sole discretion, that a defect was directly caused by RiteScreen’s failure to provide you the Custom Products in accordance with the original order, RiteScreen will remake the Custom Products within thirty (30) days at no additional cost to you. Upon completion, RiteScreen will deliver the remade Custom Product to you. 

Defects or Issues Not Caused by RiteScreen

If RiteScreen determines, in its sole discretion, that a defect or issue was in any manner caused by reasons other than RiteScreen’s failure to adhere to the original order’s specifications, including, for example, where your original order and specifications were incorrect, RiteScreen will inform you of such determination. Any remake will be done at an additional fee (“Replacement Product Fee”). The Replacement Product Fee is set to the greater of: (i) fifty percent (50%) of the original price for the Product; or (ii) $35 to $75. Once you have confirmed you want RiteScreen to remake the Custom Product, RiteScreen will remake the Custom Product within thirty (30) days after RiteScreen’s receipt of the applicable Replacement Product Fee. Upon completion, RiteScreen will deliver the remade Custom Product to you. Shipping costs for the remakes will be the responsibility of the customer.  

These Custom Remake Terms are subject to RiteScreen’s standard Terms and Conditions located at https://www.ritescreen.com/terms-and-conditions, including provisions relating to limitation of liability, warranty, and dispute resolution.