Consumer Return Policy

The following return policy applies to purchases made directly through RiteScreen.com. For items purchased from third-party e-retailers, please refer to their respective return policies. Please check this return policy periodically, as it may be updated from time-to-time and without notice.

1. Returns Eligibility:

You may return most new, unused window and patio screen doors purchased directly from RiteScreen within 30 days of delivery for a full refund. All returned items must be in new, unused condition and in their original packaging, with all parts, hardware, and documentation included.

The following items may not be returned:

• Custom window and patio screen doors, unless delivered to you in damaged or defective condition,
• Items that have been installed, used, or modified in any way,
• Items sold as clearance or final sale, and
• Items that are lost or damaged during return transit. 

Contact RiteScreen at 888-411-1898 to verify return eligibility.

2. Return Procedure:

Please follow these steps to submit a return:

• Fill out a Return Merchandise Authorization (RMA) form.
• For items that are not damaged or defective, after you submit RMA form above, RiteScreen will automatically send you an email containing instructions on where and how to ship back your order.  Please follow those instructions, and securely package the item(s) to prevent damage during return shipping.
• After we inspect your return and confirm that the product is in returnable condition, your refund will be processed within 2-3 business days to the original method of payment.  If your return is not accepted, we will normally let you know within 2-3 business days.
• Ship the return to the following address using your preferred method of shipment: 

RiteScreen Attn: Jeff Masser

4314 Rt. 209

Elizabethville, PA 17023

RiteScreen is not responsible for the cost of return shipping, which must be purchased by the customer and is not refundable.

3. Damaged or Defective Items:

In the event that you receive a damaged or defective screen door, please contact customer service by phone at 888-411-1898 or email at hello@ritescreen.com for assistance.  We will work with you to resolve the issue promptly.

4. Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team at 888-411-1898 or hello@ritescreen.com.  We are here to help you and look forward to working with you.

This Consumer Return Policy is subject to RiteScreen’s standard Terms and Conditions located at https://www.ritescreen.com/terms-and-conditions, including provisions relating to limitation of liability, warranty, and dispute resolution.